Our Policy

1) Appointments & Walk-Ins

Appointments are recommended to secure your preferred time and technician.
Walk-ins are always welcome based on availability.
Group reservations of 4 or more guests must be booked in advance by phone.

2) Cancellation Policy

We kindly request 24 hours’ notice for cancellations or rescheduling.
Repeated no-shows may require a deposit for future bookings.

3) Late Arrival

Please notify us if you are running late.
If you are running behind, please give us a call at (480) 265-9989 we will do our best to accommodate and hold your appointment whenever possible.
A 10-minute grace period is extended for most appointments when scheduling permits.
Arrivals beyond that time may require service adjustments or rescheduling to maintain the flow of our schedule and ensure an exceptional experience for all guests.

4) Service Guarantee

Your satisfaction is important to us.
If you have a concern with your service, please contact us within:
• 48 hours for regular polish concerns
• 7 days for gel or enhancement concerns

Complimentary adjustments apply to service-related workmanship concerns only.

5) Refund Policy

All services are final sale and non-refundable.
However, our team is committed to resolving service-related concerns with care and professionalism.

6) Children & Guests

Children are welcome when accompanied by a parent or guardian at all times.
For safety, comfort, and a relaxing atmosphere, non-service guests should be limited.

7) Salon Environment

We are committed to maintaining a calm, clean, and respectful luxury environment for every guest.
Disruptive behavior, harassment, or repeated policy violations may result in refusal of service.

8) Personal Belongings

Please keep personal belongings with you during your visit.
Lost items may be held for a limited time when possible.

9) Payment Methods

We accept cash, major credit/debit cards, Apple Pay, and other digital payment methods.
Personal checks are not accepted.
Promotions may not be combined unless otherwise stated.

10) Health & Sanitation

The health and safety of our guests and team remain our highest priority.
Strict sanitation and hygiene protocols are maintained at all times.
We reserve the right to decline service when health conditions may pose a safety concern.